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Medical Assistance

Program Overview:

Medical Assistance is help for people who cannot pay for all of their medical care.

There are several programs available under Medical Assistance:

Child Health Plus A provides health care coverage for children under the age of 21, when their family income is below certain levels.

Medicaid provides health care coverage for adults who have income and resources below certain levels.

Family Planning Benefits Program: provides family planning services, certain health education and related medical care to people of childbearing age who have income below certain levels. Services include: all FDA approved birth control methods, devices, and supplies, comprehensive reproductive health history, and physical/gynecological examinations, male and female sterilizations, pregnancy testing and counseling, and preconception counseling. Local county health departments, publicly supported family planning clinics, and Prenatal Care Assistance Program providers (family planning providers) will assist with completing applications and obtaining required documentation. Eligibility for the Family Planning Benefit Program will continue for 24 months unless eligibility circumstances change.

Medical Assistance may help pay for:

  • Health Insurance Premiums
  • Hospital inpatient and outpatient services
  • Home health care
  • Laboratory and X-ray services
  • Nursing home care
  • Treatment and preventive health and dental care (doctors and dentists)
  • Treatment in psychiatric hospitals (for persons under 21 or 65 and older), mental health facilities, and mental retardation and developmental disabilities facilities
  • Family planning services
  • Medicine and supplies
  • Clinic services
  • Emergency ambulance transportation to a hospital
  • Other health services

Medical Assistance may also help pay for the following, but the recipient or the person/facility providing the services must have the service approved ahead of time (prior approval):

  • Transportation to medical appointments, including bus tokens and car mileage
  • Personal care
  • Private Duty nursing
  • Certain Dental care
  • Durable medical equipment (wheelchairs, orthopedic shoes, etc)
  • Long term home health care under the Long Term Home Health Care Program (LTHHCP)

Eligibility Criteria:

Meet certain income, resource, age, disability or other requirements. Generally are eligible for Temporary Assistance or Supplemental Security Income (SSI)

Client Fees:

Generally there are no fees, but Medical Assistance recipients age 21 or older may be asked to pay part of the costs of some medical care/items. This is called a co-payment or co-pay. The health care provider is allowed to ask for the co-payment. For each 12 months, there is a $100 maximum per recipient for all co-payments. The provider cannot refuse to give the services or goods if the individual is unable to pay the co-payment.


Q. Can Medical Assistance pay for past medical bills?
A. Yes. Medical Assistance may pay for bills paid prior to filing a Medical Assistance application as well as any bills paid until the Medical Assistance Common Benefit Identification (CBIC) car is received. Bills paid before filing the Medical Assistance application must be for services received on or after the first day of the third month before the month the application is filed.

Q. How are emergency medical needs handled?
A. New York State law requires hospitals to give emergency care even if there is no payment available. If an applicant needs non-emergent medical care and has not received the Benefit ID card, a temporary card may be issued.

Q. If an individual gives away or transfers any money or property, can he/she still receive Medical Assistance?
A. An individual can keep certain money or property for him/herself and his/her family and still receive Medical Assistance. If the individual or his/her spouse transferred other money or property, Medical Assistance may not pay for the following medical care for a period of time, depending on how much money or property was transferred: 1. Nursing Home Care 2. Certain at-home care, which is like nursing home care 3. Care received in a hospital when hospital care is no longer needed and nursing home placement is pending.

Non-Emergency Transportation


This program assures that transportation is available for Herkimer County Medicaid clients to medical appointments.

All trips must be prior authorized and arranged through Medical Answering Service, LLC.

Referral Criteria:

Clients must be eligible for Medicaid in Herkimer County and meet all other screening criteria.

Referral Process:

Contact should be made with Medical Answering Services, LLC at 1-866-753-4524.


Q. How do I schedule Medicaid Transportation?
A. You can call Medical Answering Services, LLC to schedule transportation at 1-866-753-4524, send a fax to (315)299-2786 or get a user name and password and set up Medicaid transportation for you and your family at All Medicaid trips should be called in at least three (3) days in advance.

Q. What level of transportation will I get?
A. Medicaid enrollees are expected to go to their medical appointments the same way that they travel to other places on a daily basis.

Q. Will Medicaid pay for long distance transportation out of town?
A. Medical Answering Services will arrange long distance trips out of town when medically necessary. Long distance trips out of town may take more time to arrange and need to be scheduled at least on week (7 days) in advance if possible so there is enough time to make travel arrangements for you.

Indigent Burials

The Commissioner of Social Services is responsible for the burial of any Herkimer County resident that meets the criteria outlined in the Indigent Burial Policy adopted by the Herkimer County Legislature on September 11, 2019.

Managed Care

Herkimer County currently has a mandated Medicaid Managed Care program through three Medicaid Managed Care health plans.


Medical Assistance is help for people who cannot pay for all of their medical care.

Person in Need of Supervision (PINS) Diversion Program

The Family Support PINS Diversion Program began in February 2003 and is the point of entry for PINS Diversion services in Herkimer County. Services provided include a formal assessment, in home counseling, case management, family support, respite and mentoring for at-risk youth.

Supplemental Nutrition Assistance Program

SNAP, a program of the US Department of Agriculture, is provided to insure that the nutritional needs of income eligible persons are met.

Temporary Assistance

Temporary Assistance is temporary help for needy adults and children. If an applicant is unable to work, can't find a job or his/her job does not pay enough, Temporary Assistance may be able to pay for some household expenses.

School Intervention Program

Child Preventive Services and the SIP Program provide supportive assessment and referral services to Prevent the placement of a child into foster care ,Return a child currently in foster care to his/her parents sooner than would otherwise be possible and to Prevent the re-placement of a child into foster care

Child Protective Services

Each county in New York State has a Child Protective Services (CPS) Unit, which investigates reports of suspected child abuse and neglect received from the New York State Child Abuse and Maltreatment Register (Hotline) located in Albany.

Child Support Services

The Child Support program provides custodial parents with assistance in obtaining financial support and medical insurance coverage for their children by locating parents, establishing paternity, establishing support orders and collecting and distributing support payments.

Foster Care

Foster Care is provided to children under the age of 18 who are in need of an alternate living arrangement.

Home Energy Assistance Program

In an effort to help income eligible individuals cope with higher fuel bills of winter, NYS participates in the Federal funded "Home Energy Assistance Program", commonly known as HEAP.

Adoption Services

Services range from assessing a child to securing an adoptive home, to assisting parent(s) under appropriate circumstances to surrender a child, to the recruitment and evaluation of prospective adoptive parents.

Adult Protective Services

Adult Protective Services is a service provided to individuals who are 18 years of age or older, Unable to protect his/her own interests due to lack of awareness or incompetence, Incapacitated due to a physical or mental impairment , In danger of being harmed or threatened with harm , Have an unmet need such as failure to receive adequate food, shelter, or clothing, Have no one willing or able to assist responsibility

Alternatives in Long Term Care Program

The Alternatives in Long Term Care Program provides a central access point to long term home care services for all Herkimer County residents with chronic long-term home care needs.

Child Care Assistance (Day Care)

Day care assistance is an income eligible program available to assist working parents. The Day Care Unit keeps a current listing of registered day care homes in Herkimer County, which is available to the general public.

Analyzing People, Brainstorming, Business Analyzing People Brainstorming Business

Employment Assistance

The goal of the Employment Unit is to help applicants and recipients of Temporary Assistance and the Supplemental Nutrition Assistance Program benefits to achieve self-sufficiency.

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